To verify your identity, we need a photo of your passport or official ID card/driver's license (front and back colour).
Payment Method Verification Proof of deposit depends on the deposit method you use.
E-Wallet: Upload an E-Wallet screenshot showing your name and/or E-Wallet (ID) number.
Credit/Debit Card: Front and back, in colour. Please cover the first 6 digits but leave the last 6 digits and the last 4 digits visible. Cover the three digit security code on the back.
Electronic Bank Transfer: Account statement showing your most recent deposits at King Billy Casino, showing your full name and account number.

Once all these documents have been verified and the withdrawal approved, your account can be verified. Please note that full verification is only possible when a withdrawal is requested. In advance, only your ID and proof of deposit (in case of a successful deposit) can be approved.

According to King Billy's decree, there are no fees for deposits at King Billy's Casino. Note: Your bank may charge you independently for bank transfers or other payment methods.

There could be a number of reasons why your deposit has not been received.

1. You have entered incorrect card details. In this case, you will need to double check all the information and try again.
2. If you delay the deposit, in some cases your time to complete the transaction may expire. You should try to make a deposit again.
3. Certain banks may block transactions with casinos. In this case, please deposit using another option from the many payment methods available at King Billy Casino or try using a card from another bank.
4. Incorrect 3D-s validation code. This code is usually sent to your cell phone. Please check again and make sure you entered everything correctly.
5. If there are more than 5 unsuccessful attempts, please contact our live support department. The king's servants will be happy to help you.

There can be many reasons for this. For example, your country may be restricted by a specific gaming provider and/or for a specific game. Please contact support to clarify this. Another reason could be that you lost contact with the server. Try clearing cookies and cache, log into your account again and restart for the game to load.